Gopu Shrestha

Senior Scrum Master and servant leader with 10+ years of experience guiding multiple product teams and large-scale Agile initiatives in regulated financial services environments. Expert-level mastery of the Scrum framework, Agile manifesto values, and SAFe practices.

Servant Leadership — Scrum Framework Mastery

SAFe · Scrum · Kanban · Hybrid Delivery

Multi-Team & Large Initiative Leadership

Risk Identification, Tracking & Escalation

Product Owner Consulting — Roadmap & Release Planning

Initiative & Product Performance Metrics

Executive Stakeholder Communication & Reporting

Financial Services Domain — Regulated Environments

Conflict Resolution & Priority Management

Sprint Planning · Backlog Refinement · Retrospectives

Agile Center of Excellence Development

Cross-Functional Matrixed Collaboration

AI-Augmented Delivery & Architecture Direction

AI/LLM Engineering Risk Governance & Oversight

Senior Scrum Master / Lead Agile Delivery Coach — Wells Fargo Bank, N.A. · Oct 2020–Present

Rebuilt self-organizing culture in two teams previously operating under command-control management — restoring Product Owner authority, rebalancing decision rights, and earning first runner-up 'Best Team' distinction in successive delivery cycles.

Senior Scrum Master / Lead Agile Delivery Coach — Wells Fargo Bank, N.A. · Oct 2020–Present

Established risk-management guardrails for AI-augmented development — reversible-by-default data operations, automated rate-limit safeguards, and failure-classification logic.

Senior Scrum Master / Lead Agile Delivery Coach — Wells Fargo Bank, N.A. · Oct 2020–Present

Serve as trusted Scrum coach and servant leader for five product teams — enabling self-organization, facilitating decision-making, and removing barriers that prevent teams from operating at their highest capability.

Senior Scrum Master / Lead Agile Delivery Coach — Wells Fargo Bank, N.A. · Oct 2020–Present

Lead multiple product teams and large initiatives simultaneously — leading five concurrent product teams (32 engineers, 4 Product Owners) across complex, multi-year programs in regulated financial services.

Senior Scrum Master / Lead Agile Delivery Coach — Wells Fargo Bank, N.A. · Oct 2020–Present

Reduced time-to-market by 40% across managed product teams through disciplined backlog readiness, release planning rigor, and proactive dependency management across concurrent workstreams.

Senior Scrum Master / Lead Agile Delivery Coach — Wells Fargo Bank, N.A. · Oct 2020–Present

Over six months, deployed 15 product features contributing to a 25% increase in customer satisfaction, $5M–$15M in fraud exposure reduction, and $25M in annual revenue impact — maintaining zero technical debt.

Senior Scrum Master / Lead Agile Delivery Coach — Wells Fargo Bank, N.A. · Oct 2020–Present

Delivered a 35% team velocity improvement through disciplined sprint and flow-metric coaching.

Senior Scrum Master / Lead Agile Delivery Coach — Wells Fargo Bank, N.A. · Oct 2020–Present

Communicate initiative-level metrics and program status to senior executives on a regular cadence — producing executive briefings, risk registers, and product health dashboards.

Senior Scrum Master / Lead Agile Delivery Coach — Wells Fargo Bank, N.A. · Oct 2020–Present

Personally directed end-to-end architecture, design, and delivery of a production multi-platform integration system — coordinating AI-assisted development across 10+ social and API platforms (Buffer, Postiz, YouTube Data API, Meta Graph API) spanning distributed microservices, cloud infrastructure, and third-party OAuth integrations.

Senior Scrum Master / Lead Agile Delivery Coach — Wells Fargo Bank, N.A. · Oct 2020–Present

Applied Agile risk-identification and root-cause discipline to an AI-implemented codebase — independently diagnosing data-integrity and rate-limiting incidents through systematic, evidence-based verification, then directing remediation to resolution.

Support Engineer — Mayo Clinic · Jun 2016–Jul 2018

Coordinated incident response and change management activities, maintaining stakeholder communication and system compliance documentation throughout each incident lifecycle.

Support Engineer — Mayo Clinic · Jun 2016–Jul 2018

Maintained mission-critical healthcare IT systems in a regulated, compliance-driven environment — building cross-functional collaboration skills and risk escalation discipline across distributed, matrixed teams.

Software Engineer — Wells Fargo Bank, N.A. · Jul 2018–Oct 2020

Delivered Java-based microservices across the full SDLC — building practitioner-level mastery of software development processes, test-driven approaches, and technical change management.

Software Engineer — Wells Fargo Bank, N.A. · Jul 2018–Oct 2020

Partnered with DevOps to implement automated validation workflows and CI/CD pipeline improvements.

Rule Consultant — Best Buy, Richfield, MN · 2016–2016

Rule Consultant — Best Buy, Richfield, MN (2016).

Java Rules Developer — TMG Health, Jessup, PA · 2014–2014

Java Rules Developer — TMG Health, Jessup, PA (2014).

Business Rule Lead — Wells Fargo Home Mortgage, Frederick, MD · 2014–2016

Business Rule Lead — Wells Fargo Home Mortgage, Frederick, MD (2014–2016).

Application Developer — State of Utah, Salt Lake City · 2013–2013

Application Developer — State of Utah, Salt Lake City (2013).

Drools Developer (JBoss Business Rules Engine) — Mayo Clinic · 2012–2012

Drools Developer (JBoss Business Rules Engine) — Mayo Clinic (2012).

Software Developer — Prime Therapeutics · 2012–2012

Software Developer — Prime Therapeutics (2012).

Java Developer — Jackson National Life · 2011–2011

Java Developer — Jackson National Life (2011).

President — Association of Nepalis in Minnesota · 2023–2025

Direct strategy, budget governance, and executive committee leadership for a 5,000-member nonprofit. Grew event participation 65% and sponsorship revenue 87% through disciplined stakeholder engagement.

District Director — Toastmasters International — District 106 · 2020–2023

Govern 2,500 volunteers across 109 clubs — directing operational planning, financial stewardship, and leadership accountability for a large, distributed nonprofit organization analogous to a complex matrixed IT program environment.

Scrum.org

Professional Scrum Master I (PSM I)

Scrum.org

Professional Scrum Master II (PSM II)

ICAgile

ICAgile Certified Professional — Agile Coaching (ICP-ACC)

Scrum Alliance

Certified Scrum Developer (CSD)

PMI

PMI Agile Certified Practitioner (PMI-ACP)

PMI

Project Management Professional (PMP)

Microsoft

Microsoft Certified: Azure Fundamentals

Salve Regina University, Newport, RI

M.S., Business Administration

International Technological University, San Jose, CA

M.S., Software Engineering

Tribhuvan University, Nepal

B.S., Business Administration